Wellness Answers
Everything you need to know about Dulo Pantry, your trusted digital wellness partner
Return Policy
At Dulo Pantry, your health and satisfaction are our priorities. Our flexible return and exchange policy ensures you shop with confidence.
Perishables
Due to the nature of nut milks and fresh dairy alternatives, returns are only accepted if the product is found to be defective or damaged upon delivery.
Dry Goods
Items such as granola, dried fruits, and grains can be returned within 3 days of purchase, provided the packaging remains unopened and the safety seal is intact.
Quality Issues
If you receive a product that does not meet our "Curated Excellence" standard, please contact our support team via WhatsApp or our website immediately for an exchange or refund.
Need Help with a Return?
Contact our support team via WhatsApp at +263 771 633 966 or email us at support@mail.dulopantry.com
Delivery & Trade Terms
To ensure clarity in our logistics and "Last Mile" delivery, we operate under the following international standards:
DAP (Delivered at Place)
Dulo Pantry is responsible for the delivery of goods, to the customer's specified destination (Home/Office). The customer is responsible for any local import duties (if applicable for cross-border regional orders),including the local delivery costs as quoted.
Door-to-Door
Primarily used for our "Bike riders" service within city limits, ensuring the risk transfers only once the product is physically handed to the customer.
Pickup Points
For customers opting not to use courier services, goods are made available at our micro-warehouse hubs (Ex-Works/FCA terms apply).
Still Have Questions?
Our wellness team is here to help. Reach out anytime.